No. 1 supplier of high quality VW Transporter parts, styling & accessories for servicing, repair, modifying & campervan conversions!
Our website address is: https://transporterhq.co.uk.
Transporter HQ is a trading name of THQ Distribution Ltd.
Transporter HQ office address is: Unit 12, Bruntingthorpe Ind Est, LE17 5QZ.
Telephone: 0116 247 8156
If you sign up to our newsletter during the checkout process, we will use your full name and email address to send you emails. These emails may contain special offers, new product information and other content related to our website that you may be interested in. We will never send you emails unrelated to the content of our website, and we will never pass your details on to anybody else without your permission. If at any point you would not like to receive these emails anymore, just click unsubscribe at the bottom of the email, or get in touch with us via our contact form.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you fill in a contact form on our website, we may collect your name and email address.
If you fill in our trade enquiry form, we may collect your name, company name, VAT number, email address, website and phone number.
We may keep this information for up to 90 days for customer service purposes, but will never use it for marketing purposes without your permission.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
The services contained in this section enable us to monitor and analyse web traffic and can be used to keep track of user behaviour.
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilises the Data collected to track and examine the use of this website, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualise and personalise the ads of its own advertising network.
Personal Data collected: Cookies and Usage Data.
This type of service allows Users to interact with third-party live chat platforms directly from the pages of this website, for contacting and being contacted by this website support service.
If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Moreover, live chat conversations may be logged.
The Tawk.to Widget is a service for interacting with the Tawk.to live chat platform provided by tawk.to ltd.
Personal Data collected: Cookies, Data communicated while using the service and Usage Data.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Visitor comments may be checked through an automated spam detection service.
If you have any concerns over your data or the privacy of your data then please contact the office on 0116 247 8156.
We have trained our staff on the importance of data protection and as a result we all ensure we never leave computers unlocked or the office unattended. We encourage regular password updates and have explained to our staff the importance of secure passwords.
We constantly monitor log in attempts and changes being made to our website to help reduce data breaches.
We take data breaches very seriously and will report data breaches to the relevant authorities within 72 hours where feasible. If we think a breach may be at high risk of adversely affecting individuals’ rights and freedoms, we will inform those individuals without undue delay. We also keep records of all data breaches.
We collect information about you during the checkout process on our store.
While you visit our site, we’ll track:
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number and optional account information like username and password. We’ll use this information for purposes, such as, to:
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
Our team members have access to this information to help fulfill orders, process refunds and support you.
We share information with third parties who help us provide our orders and store services to you; for example —
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
We accept payments through Square. When processing payments, some of your data will be passed to Square, including information required to process or support the payment, such as the purchase total and billing information.
We use Storefeeder to process orders.
When orders are placed on our website, your details are shared with Storefeeder so that your order can be processed efficiently and with as little opportunity for human error as possible.